Report an Incident

Incidents can be reported by users on instruments in the Core Facility.
Types of incidents: instrument shuts down, instrument breaks, instrument rebooted, etc.

1. Go to PPMS start page https://ppms.us/ucdavis/start
2. Select the core of interest under Facilities available in UC Davis and log in with your credentials
3. From HOME, scroll down to Report an Incident
4. From the dropdown, select the system (instrument) on which the incident occurred
5. Select Report
6. Select the Incident Start:
   • The incident occurred during a session
     • Select the session
       OR
   • The incident did no occur during a session
     • Input the date and time or occurrence
7. Select the Severity:
   • Low
   • Medium (partly dysfunctional)
   • High (system down)
8. Provide a description of the incident
   • Optional: Upload a file if one is useful to the situation
9. Answer: Is the problem solved?
   • No
   • Yes – provide description of the solution
10. Select Submit